Frequently Asked Questions
Everything you need to know about your Ellaé Lisqué experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that certain items like bodysuits and sale items are final sale for hygiene and clearance reasons.
How do I know which size to order?
Each product page features a detailed size guide. Our pieces are designed to be true to size, but if you are between sizes, we recommend sizing up for the best fit.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we cannot guarantee modifications or cancellations, but please contact our support team as soon as possible.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.